Enter your synagogue’s display account username/password using the onscreen keyboard, pressing the “close” button after each is entered. Remember that your synagogues display account username/password is different from your administrator account username/password (which should be used only when entering information into the database from a different computer).
Press the “invisible button” in the upper right-hand corner of the screen. When the options window appears, select “refresh the screen”. This should activate the latest changes made by the administrator.
This means that the touchscreen has been accidently logged in under the administrator account. Press “logout” and log back in with the touchscreen’s correct username/password for your synagogue’s display account.
First, check that the lower left-hand corner does not say “Touchscreen Features Locked At This Time.” If it does, the screen is either in its “Shabbat Lock” period, or has been manually locked using the “invisible button” in the screen’s upper right-hand corner.
If the screen is not “locked” as described above, the problem is likely a USB related issue. Steps to resolve:
There is likely an internet connection issue. Check the building’s internet connection. If it is functional, check that the Chromebox’s ethernet cable is properly plugged into the internet wall outlet.